Privacy Policy my3win2u

Scope and Purpose of This Policy

This Privacy Policy is a formal agreement between my3win2u ("we", "platform") and you as a registered user or visitor of this website ("you"). This policy describes our practices regarding the collection, use, storage and protection of your personal information in the context of using the my3win2u online gambling platform.

This policy applies to all services we provide, including sportsbook, online slots, live casino, promotions and any communications between you and our customer support team. We reserve the right to update this policy from time to time, and any material changes will be communicated to you via your registered email or a prominent notice on this website.

Information We Collect

In operating the platform, my3win2u collects several categories of personal information as follows:

• Identity Information: Full name, identity card number (MyKad) or passport, date of birth, gender and nationality for account verification and legal compliance purposes. ⚠️ Users must be 21 years of age or older to open an account.
• Contact Information: Email address, mobile phone number and mailing address. This information is used for account communications, transaction verification and important notices.
• Financial Information: e-wallet details (Touch 'n Go, Boost, ShopeePay), DuitNow information, bank account numbers for FPX and crypto wallet addresses (USDT, BTC, ETH) — collected specifically to process deposits and withdrawals.
• Usage Data: Betting records, transaction history, game preferences, login sessions, IP address, browser type and device used.
• Support Communications: Live chat session records, emails and any correspondence with our customer service team.

How We Use Your Information

All information collected is used specifically for the following legitimate purposes:

• Verification of user identity and age (21 years and above) during account registration
• Secure processing of deposits and withdrawals through supported payment methods
• Transaction verification and prevention of fraudulent activity or money laundering
• Provision of 24/7 customer support in Malay and English
• Management of bonuses, cashback and tiered VIP programmes (Bronze, Silver, Gold, Platinum)
• Platform improvement, user behaviour analysis and personalisation of the gaming experience
• Compliance with reporting requirements under the international licensing framework we operate under
• Delivery of marketing communications related to promotions, bonus offers and platform updates (with your consent)

Sharing Information with Third Parties

my3win2u does not sell or disclose user personal information to third parties without valid reason. However, in certain situations, we may share information with:

• Payment Providers: e-wallet service providers, FPX, DuitNow and crypto exchange platforms to securely process financial transactions.
• Game Providers: Software developers who supply slot and live casino games to our platform, within the scope required for technical game management.
• Regulatory Bodies: Relevant authorities under our international licensing framework, when required by law or official directive.
• Fraud Prevention Services: Third-party systems used to identify and prevent fraudulent activity and protect account security.

All third parties involved are required to comply with data security standards equal to or higher than those we adhere to ourselves. We do not permit them to use your data for any purpose other than those specified.

Cross-Border Data Transfers

As an online gambling platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that adequate protection mechanisms are in place, including data transfer agreements that comply with recognised international data protection standards.

Regardless of the physical location of the servers, the level of protection given to your personal information remains consistent with the commitments stated in this Privacy Policy.

Information Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

• Data encryption during transmission using industry-standard SSL/TLS protocols
• Data encryption during storage for sensitive information such as financial details
• Role-based access controls — only authorised staff can access user data
• Continuous system monitoring to detect and respond to security threats
• Regular security audits conducted by qualified independent parties
• Two-factor authentication (2FA) to protect user account logins

Your Rights as a User

As a my3win2u user, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Update or correct information that is inaccurate or incomplete
• Right of Erasure: Request deletion of your account and personal data, subject to legal record-keeping obligations
• Right to Restriction of Processing: Request that we limit how we use your data in certain circumstances
• Right to Object: Object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability: Receive a copy of your data in a machine-readable format

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe and ensure you receive a clear response.

Cookie Policy

my3win2u uses cookies and similar tracking technologies to improve platform functionality, remember user preferences and analyse usage patterns. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and account security. These cookies cannot be disabled.
• Preference Cookies: Store user preferences such as language, display settings and game configuration for ease of use.
• Analytics Cookies: Collect aggregated data on how users interact with the platform for service improvement purposes.
• Marketing Cookies: Used to deliver promotional content relevant to your interests. You can decline these cookies without affecting your access to the platform.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may need to retain certain records for an additional period as required by legal obligations or legitimate business needs, including:

• Financial and transaction records retained for the period specified by financial reporting requirements
• Compliance and identity verification records retained in accordance with anti-money laundering standards
• Customer support communication logs are kept for reference and dispute resolution

Once the set retention period ends, your data will be securely disposed of in accordance with our internal procedures.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer team through the following channels:

• Live Chat: Available 24/7 directly on the my3win2u platform in Malay and English
• Email: [email protected]

We are committed to addressing every privacy-related enquiry seriously and within a reasonable time. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority.